COVID-19 Information
For trusted sources of information and general COVID-19 updates, please visit the Trusted Information page for helpful resources and links to Alberta Health Services (AHS), the Government of Alberta/ Alberta Health (AH) and the Government of Canada.
Should you have questions or concerns, please contact the Site Administrator or Director of Care at the care home where your loved one is living:
Chinook Care Centre: 403-252-0141
Brentwood Care Centre: 403-289-2576
Southwood Care Centre: 403-252-1194
Trusted Information
There is an overwhelming amount of information about COVID-19 and what it means for Albertans. For trusted sources of information and general COVID-19 updates, please refer to the links below:
Provincial Reporting and Recommendations
Intercare continues to follow all public health, guidelines, directives and standards. To find out more, read the provincial standards and guidelines here: https://www.alberta.ca/protecting-residents-at-congregate-care-facilities.aspx
COVID-19 Translated Resources
COVID-19 resources are available in Arabic, 中文, हिंदी, 한국어, ਪੰਜਾਬੀ, Af-Soomaali, Español, Français, Tagalog, Tiếng Việt and Urdu on alberta.ca/CovidTranslated
Updates & Communication
Safe Visitation
Archived Information
The following are communications that we have shared with our residents and families. As the COVID-19 situation in Alberta is changing quickly, please refer to the most recent statement on our website, or visit other trusted information sources, such as Alberta Health Services and the Government of Alberta, for the most recent news.
Download: The Path Forward Plan
Download: Letter from CMOH for Residents and Families – (June 29, 2022)
Download: Updated Questions and Answers Document – (June 30, 2022)
Download: Letter from CMOH for Residents and Families – (June 29, 2022)
Download: Updated Questions and Answers Document – (June 30, 2022)
Download: Screening, Masking and QR Code Requirements (February 23, 2022)
Download: AH – Covid-19 Q & A (December 2021)
Download: AH – CMOH Omicron Variant of Concern (December 16, 2021)
Download: AH – CMOH Letter to Residents & Families (October 19, 2021)
Download: AH – CMOH Order 49 – 2021 Questions & Answers (October 2021)
Download: AH Memo – CMOH Orders that Remain in Effect in Continuing Care Centres (July 29, 2021)
AH – Resident & Family Fact Sheet (July 2021)
AH – CMOH Orders 36 & 37- 2021 Questions & Answers (Updated July 22, 2021) Operator Fact Sheet
AH – Social Distancing Fact Sheet
AH – CMOH Orders 36 & 37- 2021 Questions & Answers (July 2021) Operator Fact Sheet
AHS Designated Family and Support Persons – Know Your Role during COVID19
AHS Designated Family and Support Persons – Know Your Risk during COVID19
06-06-00 Safe Visitation Policy and Related Requirements – COVID 19 Pandemic (as of May 7, 2021)
Designated Family-Support Persons and Other Visitors – Release and Waiver (May 2021v.)
Order 16-2021 Q&A
AHS – Designated Family and Support Persons – Know Your Role during COVID19
AHS – Alberta Hotel Isolation Support FAQ
AH – CMOH Letter to Families – Enhanced Public Measures & Congregate Settings (Dec 18, 2020)
AH – CMOH Letter to Residents – Enhanced Public Measures & Congregate Settings (Dec 18, 2020)
AH – CMOH Letter to Supportive Living, Long Term Care & Hospice Residents & Families (Nov 20 2020)
AH – Resident-Family Fact Sheet (May 2021)
AH – CMOH Letter to Residents of Continuing Care Facilities
AH – CMOH Letter from Dr. Hinshaw (Oct 29)
Safe Visiting Practices
Visitor Requirements – Chinook Hospice
Visitor Requirements – Southwood Hospice
COVID-19 – Frequently Asked Questions (FAQ) – 2nd Edition, May 4, 2020
COVID-19 – Second Open Letter to Residents Hospice Patients and Family Members – April 9, 2020
COVID-19 – Accessing Intercare’s Website for COVID-19 Information
COVID- 19 – Frequently Asked Questions (FAQ) – 1st Edition, March 28, 2020
COVID-19 – Open Letter to Intercare Residents, Hospice Patients and Family Members – March 22, 2020
COVID-19 – Visitor Restrictions – March 19 2020 – For Residents and Families
COVID- 19 – Care Home Access Restricted to Essential Personnel Only – March 15, 2020 – For Residents, Families & Other Visitors
COVID- 19 – Additional Screening of Visitors – March 14, 2020 – For Residents, Families & Other Visitors
COVID-19 – Requirement for 14 Day Self Isolation Based on Recent International Travel and Restricting Resident Outings in the Community
